Jerusalem, 1 November, 2026 (TPS-IL) — One in three Israelis who turned to local welfare departments said the services failed to help resolve their problems, according to a Central Bureau of Statistics (CBS) report released on Sunday.
The 2025 Social Survey found that 5.2% of Israeli adults, approximately 326,000 people, used municipal social services during the preceding year. The rate was 7.3% among Arabs, compared with 4.6% among Jews and others. Overall, 63% expressed satisfaction with the services received, while 34% said they had not helped address their problems.
Satisfaction also varied significantly: 68% of Jewish and other respondents said the services helped, compared with 55% of Arabs. Additionally, 39% of Arab respondents were dissatisfied with staff treatment, versus 26% of Jews and others.
The survey interviewed 6,452 people aged 20 and older, representing approximately 6.3 million Israelis.
